- The most priority if a plant is damaged or dies is replacement of a new plant. With the condition that DHL Express shipping costs are the responsibility of the buyer.
- Refund is 100% of the price of plants replaced, we do not refund phytosanitary fees and shipping costs.
- Must include clear video and photo when opening the package as evidence, and send the file to our email.
- Cancellation of transactions is only approved before delivery occurs. If the request for cancellation of the transaction is after 24 hours of payment, we will refund the buyer’s money excluding phytosanitary fees.
- Buyers don’t criticize on social media. If you have this, the refund process will be more difficult and maybe we will not refund.